Mission Communications

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MISSION takes advantage of new technologies to increase the performance and reliability of the system .

 


MISSION Voice Notification
Early electronic speech synthesizers sounded very robotic and were often barely intelligible.  MISSION uses award-winning, state-of-the-art text-to-speech tools to make sure your alarm notification message is clearly audible, even in high noise environments.

Feature Benefit
Multiple outgoing lines from our servers Get alarms notifications to personnel quickly
Redundant local and long distance carriers Increased reliability
All notification charges included in fixed monthly service fee Easier budgeting
All calls are logged and digitally recorded Eliminates finger-pointing
Notification destinations an be changed on the website Site visit not required
Remarkable flexibility in scheduling on-call groups Easily accommodate rotating duty schedules

Here are some examples of our text-to-speech output:

MISSION has two formats of voice notification. The regular format includes a “hold” preamble that asks the person answering the phone if they are the intended recipient before launching in to the message. The other format, the "short" format, skips this step in cases such as a cellular phone, which is unlikely to be answered by someone other than the intended recipient.

The MISSION system can call any number of people in any order, and can be set to call more than one person at a time. For example, MISSION can call two different people simultaneously on their cell phone, send an alphanumeric page to a third, and leave all of them an email at their office!  If the system calls more than one person at a time, only one person will get a chance to accept the alarm.  After the first person accepts the alarm, all subsequent people who try to accept the alarm will be told that the alarm has already been accepted. In addition to the alarm data, pump run status of up to 3 pumps per unit is automatically included with the alarm message.

MISSION'S notification system is not finished when an alarm has been accepted and confirmed. The system tracks when the service people show up at the problem site, and proves they did, by transmitting real time when they enter their electronic service key into the MISSION key port. This action can also put the MISSION unit in service mode (no alarms sent) and logs that specific service person as now on site at the Dispatch Log and Site Access pages on the MISSION customer web site.

Whether for alarms, regular maintenance or site inspections, supervisors can now track when a specific person showed up on site and how long they were there.

 
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